Shipping & FAQ
Find answers about custom designs, personalization, proof approvals, production, and shipping, helping you understand each step before ordering your meaningful military tribute.
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We create personalized military plaques, challenge coin displays, and flag display cases to commemorate service, achievements, retirements, and farewells.
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Visit our Custom Design page and share your product choice, service details, personalization preferences, and any reference images you would like us to consider.
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Include the name, rank, military branch, units, service dates, and any important achievements or milestones. You can also provide additional wording and layout instructions.
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You can submit branch logos, unit insignia, and reference artwork with your request. We’ll review your files and discuss how they can be incorporated into your design.
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Yes. We’ll create a personalized layout for you to review and approve before production begins.
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Yes. You can request adjustments during the design review stage so the layout reflects your preferences before you approve it for production.
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Contact us for the current production timeframe for your chosen product. Please share any upcoming retirement, farewell, or presentation date when making your inquiry.
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Contact us to confirm shipping options and estimated delivery times for your destination. Production time and shipping transit time are separate.
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Please contact us before ordering and let us know your required date. We’ll confirm whether the production and delivery schedule can accommodate your request.
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Email shawngurule@roguemerc.com or call (918) 629-6417. Include your order number, if available, so we can identify your order.